Reg company 4357935 + VAT GB 114 3574 36

Indoor Activities

The following terms and conditions form the basis of your contract with Arrampica Limited trading as Vertical Adventures. They set out our respective rights and obligations and you should therefore read them carefully before confirming any bookings or trade with the company.

For the purposes of this document, Arrampica Limited trading as Arrampica Vertical Adventures is referred to as Arrampica or the company throughout.

Disclaimer Notice

Indoor Climbing is a physical and demanding sport, which obviously has inherent hazards associated with it. Whilst Arrampica Limited trading as Vertical Adventures take all necessary precautions to try and ensure the safety of all participants, unfortunately accidents will occur in consequence.

Each participant should familiarise themselves with the hazards and try to minimise these as much as possible by complying with those representing Vertical Adventures' risk management guidelines. The management accepts no responsibility whatsoever for any loss or injury resulting from any persons' involvement in indoor climbing. Furthermore, it is understood and agreed that individuals participate at their own risk.

By booking a Vertical Adventure through this website, you agree to be bound by the terms and conditions contained herein.

Terms and Conditions

Customers booking with Arrampica Limited trading as Vertical Adventures have to agree to the statement below in order to proceed with their booking. Do not proceed unless you understand fully the implications of taking part in rock climbing, mountaineering, ghyll scrambling or mountain walking sports. ArrampicA have policies in place that intend to protect its staff, contractors and customers against the inherent risks of these sports, however, the risks still remain and persons signing onto ArrampicA Limited sessions, courses and holidays agree that they accept and understand the statement including those inherent risks. Statement by: ArrampicA Limited and the BMC (British Mountaineering Council) is the representative body that exists to protect the freedoms and promote the interests of climbers, hill walkers and mountaineers, including ski-mountaineers.

ArrampicA and the BMC recognise that climbing, hill walking and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions.

NOTE THAT FOR UNDER 18s, THE PARENT/ LEGAL GUARDIAN WILL ALSO HAVE TO SIGN A FURTHER PARENTAL CONSENT WHICH WILL ALSO OUTLINE THE ABOVE STATEMENT.

• 1 Booking Procedure
  To make your booking, you must complete our booking form. This should be completed and signed by a person in suitable authority to pass the finance and other appropriate aspects necessary to support the booking(s) made.
• 2 Existence of Contract
  A binding contract between us comes into existence when we dispatch our confirmation letter and invoice to you.
• 3 Payment
  Arrampica does not support any payments on account. Invoices are issued at the time a booking is made and payment is required by return within 7 working days. If payment is not received in full and on time, we reserve the right to treat your booking as cancelled by you. In this case, the cancellation charges set out in clause 7 below will be payable. You may pay by cheque (UK bank or building societiy), sterling bankers draft, in cash (sterling) or direct into Arrampica Limited bank account with the following details - Account Name - Arrampica Limited - Account Number 03463927 - Sort Code 30-99-80. In the event of dishonor of any cheque we will charge £50.00 to cover our administration costs.
• 4 Insurance
  Due to the potentially dangerous nature of rock climbing and other associated activities, you must adequately insure your staff and customers to participate in Arrampica site-specific award courses. It is a condition of your contract with us that you are fully insured in respect of the risks set out in this condition 4. It shall be your responsibility to ensure that all concerned are properly insured in accordance with this condition 4. The risks that appear below are set out for your consideration only and are not intended to be exhaustive. You are strongly advised to seek advice from your insurance broker and/or your insurance company for the purpose of this condition 4.
  
  
  • medical treatment and repatriation;
  • cancellation and/or curtailment of your course;
  • loss or threft of personal effects;
  • hospital benefits;
  • personal accident;
  • personal liability;
  • travel/course delay;
  • emergency rescue;
  • legal expenses;
  • incident or accident affecting Arrampica staff.
  You must at the time of booking provide us with written details of your insurance policy and a copy of the policy if so requested by us. We reserve the right to cancel any course/stop works without compensation or refund if you fail to provide us with any information regarding your insurance of if we are reasonably of the view that the insurance arrangements you have made are inadequate.
  
  You agree to indemnify us from any claim whatsoever arising from your failure to comply with this condition 4.
• 5 The Cost of your Site-Specific Arrangements
  You will be given the correct curent price of your chosen arrangements at the time of booking. Once your booking has been confirmed we guarantee not to surcharge any of the booked arrangements. We reserve the right to increase the price of all or any part at any time before your booking is confirmed. We may also discount the price of any aspects at any time.
• 6 Changes by you to your Site-Specific Requirements
  Should you wish to make any changes to your site-specific requirements after we have issued your letter of confirmation, you must advise us in writing. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. In the event of it being possible to incorporate your requested changes, the following charges will apply.
  
  
  • Change of date of any site-specific training or activity - treated as a cancellation and re-booking, cancellation charges as set out in clause 7 apply.
  • Change of name - £10.00 per name where documentation printing has already occurred. If any persons are unable to attend, you may be able to transfer their place to someone else, providing you notify us prior to any course. Where you are able to transfer your place to a person of your choice, the above charges must be paid before the transfer can be effected.
• 7 Cancellation of your Site-Specific by you
  Should you or any member of your party cancel your holiday after the letter of confirmation has been issued, the person who signed the booking form must immediately advise us in writing. Cancellation charges will then be payable as set out below to compensate us for the cost of making your booking and the risk we may be unable to re-sell your cancelled arrangements. These charges are calculated from the date written notice of the cancellation is received by us as a percentage of the total price payable, and any amendment charges which are non-refundable in the event of your cancellation.
  
  

  Notice Received by Arrampica Prior to Departure	Charge
  More than 56 days	10%
  56 - 42 days	30%
  41 - 28 days	50%
  27 - 14 days	80%
  Less than 14 days	100%

  
  The person who signed the booking form is liable to pay any cancellation charge payable under this clause.
• 8 Changes by Us
  We try to avoid making changes to your site-specific arrangements. However, sometimes changes are unavoidable and it is sometimes necessary to make alterations to brochure and other details both before and after bookings have been confirmed. we reserve the right in our absolute discretion to do so. On occasions we may find it necessary to make a significant change. A significant change is one made before initial works commence involving a change of your entire site-specific course times by more than 12 hours of original dates or a change of venue. If it is necessary to make a significant change before a course, we will advise you as soon as practicable. If there is time to do so before course we will then offer you the choice of:
  
  
  • (a) accepting the changed arrangements as notified to you, or;
  • (b) cancelling your site-specific and receiving a full and prompt refund of all monies paid to us, excluding works up to the date in question. If it is necessary to notify you of a significant change 8 weeks or less before your site-specific training, we will in addition pay you compensation as set out in the scale appearing below subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choice can be accepted where the change is made as a result of unusual and unforeseeable circumstances beyond our control, the consequence of which we could not have avoided even with all due care. For significant changes, any liability we have is limited to offering the above choices and the compensation payments (where applicable) set out below. No compensation is payable for minor changes. Minor changes do not entitle you to cancel or change to another part of your site-specific arrangements without paying the normal charges.

  Notice Period to Significant Change/Cancellation	Compensation (per person)
  More than 56 days	£35
  56 - 29 days	£35
  28 - 14 days	£45
  Less than 14 days	£55

• 9 Cancellation by Us
  On rare occasions, it may be necessary to cancel a confirmed site-specific. We must reserve the right to do so. However, we will not cancel within 8 weeks of your first training date unless you have failed to make payment in full and on time or we are forced to do so as a result of circumstances beyond our control. Where your site-specific is cancelled other than due to your default in payment, we will offer you the choice of purchasing an alternative product of a comprable standard if available (if the site-specific option is less expensive than the original one, we will refund the diference, if it is more expensive you will have to pay the difference) or receiving a full and prompt refund of all monies you have paid to us. In addition, if we notify you of cancellation 8 weeks or less before initial training dates, we will pay you compensation as set out in clause 8 "Changes by us" above subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted (1) where we are forced to cancel as a result of unusual and unforseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) where an insufficient number of peo-ple book your chosen site-specific arrangements and we notify you that we are cancelling for this reason not less than 4 weeks before your initial training course. In all cases our liability is limited to offering the above choices and the compensation payments (where applicable) set out in clause 8. No compensation is payable if we notify you of cancellation more than 8 weeks before site-specific works began. We cannot be responsible for any costs or expenses you have as a result of cancellation. Very rarely, we may be forced to curtail your site-specific after the date of commencement of works where circumstances amounting to "force majeure" as descrided in clause 10 below occur. In this very unusual situation, we regret we cannot make any refunds (except where refunds are obtained from any supplier), meet any costs or expenses you may incur as a result or pay any compensation.